Keep this guide to the most important Melbourne emergency numbers and service phone numbers. Find police, ambulance, fire, hospitals, poison control, transport, utilities, government services and support hotlines for Melbourne and Victoria.
Australia's main emergency number for immediate police, fire or ambulance assistance.
000Triple Zero (000) is the primary emergency number in Australia. Use it when immediate emergency assistance is required.
Call 000For non-urgent police assistance and incidents that do not require immediate police attendance.
131 444Report information about crime anonymously. This service is not for emergencies.
1800 333 000Emergency assistance for floods, storms, tsunamis and earthquakes in Victoria.
132 500Information and warnings about emergencies, including bushfires, floods and other hazards.
1800 225 226Speak with a registered nurse for health advice anywhere in Victoria, 24 hours a day, 7 days a week.
1300 60 60 24Call for advice about suspected poisoning, medication poisoning, chemical exposure or other poison emergencies.
13 11 26Major Melbourne hospital with emergency care at its Parkville location.
(03) 9342 7000Major tertiary hospital in Melbourne providing specialist and emergency services.
(03) 9076 200024-hour advice from maternal and child health nurses for families with children from birth to school age.
13 22 29General public transport information for Melbourne and Victoria.
1800 800 007For a crash, immediate danger or serious road emergency, call Triple Zero.
000Electricity distribution in Melbourne is divided between different distributors. The correct fault number depends on your suburb. Victoria's Department of Energy lists the distributors and their current fault numbers. :contentReference[oaicite:2]{index=2}
| Electricity Distributor | Main Melbourne Area | Fault Number |
|---|---|---|
| Citipower | Melbourne city and inner suburbs | 13 12 80 |
| Jemena | Northern and north-western suburbs | 13 16 26 |
| United Energy | Southern suburbs and Mornington Peninsula | 13 20 99 |
| AusNet | Outer northern/eastern suburbs and eastern Victoria | 13 17 99 |
| Powercor | Western suburbs and western Victoria | 13 24 12 |
Gas: Victoria also has several gas distribution networks. Your distributor depends on your location. For gas faults, use the distributor listed on your gas bill or check the Victorian Government's current distributor information before calling.
Services Australia provides information about Medicare, Centrelink, payments and other government services.
13 61 50Telephone interpreting for people who need assistance communicating in another language.
131 450Telephone accessibility service for people who are deaf, hard of hearing or have speech difficulties.
133 677| Service | Phone Number | When to Call |
|---|---|---|
| Police, Fire & Ambulance | 000 | Immediate emergency |
| Police Assistance | 131 444 | Non-urgent police matters |
| VICSES | 132 500 | Flood, storm, tsunami and earthquake assistance |
| Poisons Information | 13 11 26 | Suspected poisoning |
| Nurse-on-Call | 1300 60 60 24 | Health advice |
| Crime Stoppers | 1800 333 000 | Anonymous crime information |
| Lifeline | 13 11 14 | 24/7 crisis support |
| Kids Helpline | 1800 55 1800 | Support for children and young people |
| 1800RESPECT | 1800 737 732 | Domestic, family and sexual violence support |
| TIS National | 131 450 | Telephone interpreting |
The main emergency number in Melbourne and throughout Australia is Triple Zero (000). Call 000 when you need immediate police, fire or ambulance assistance.
For an emergency requiring immediate police attendance, call 000. For non-urgent police assistance in Victoria, call 131 444. Victoria Police confirms that 131 444 operates as the Police Assistance Line for non-urgent matters. :contentReference[oaicite:5]{index=5}
Call 000 for a medical emergency requiring an ambulance. Ambulance Victoria lists Triple Zero as the emergency number for police, fire and ambulance. :contentReference[oaicite:6]{index=6}
For a fire emergency in Melbourne, call 000. Triple Zero connects callers with emergency services including fire and rescue.
Call 13 11 26 for the Victorian Poisons Information Centre. Ambulance Victoria also lists 13 11 26 among its health information and support services. :contentReference[oaicite:7]{index=7}
Nurse-on-Call is a Victorian health advice service that connects callers with registered nurses. It operates 24 hours a day, 7 days a week, on 1300 60 60 24. :contentReference[oaicite:8]{index=8}
For flood, storm, tsunami or earthquake emergency assistance in Victoria, call 132 500 for VICSES. If the situation is life-threatening, call 000. :contentReference[oaicite:9]{index=9}
Yes. Visitors and tourists can call Australian emergency services. If immediate police, fire or ambulance assistance is required, call 000.
No. 131 444 is for non-urgent police assistance. If someone is in immediate danger, a crime is in progress, or immediate police attendance is required, call 000. :contentReference[oaicite:10]{index=10}
The Translating and Interpreting Service (TIS National) can be reached on 131 450. Interpreter services are also available for some Victorian health and support services.
Whether you live in Melbourne, are visiting Victoria, studying in the city or have recently moved to Australia, knowing the most important phone numbers can save valuable time during an emergency.
The most important number to remember is 000 for immediate police, fire and ambulance emergencies. For non-urgent services, use the relevant specialist number listed above.
Tip: Save this page to your phone so you can quickly find Melbourne emergency and service numbers when you need them.